The Bleedin' Obvious Way to Improve Quality in Your Business

I do not know what your occupation might be. You may be a shop worker, a managing director, a machinist, a waiter, employed by the National Health Service, a quality manager or a production worker in industry. However, what I do know is that everything you do matters. This book is for you because you are interested enough to want to read about quality; you want to improve the standing of the business you are in; you are interested in quality of performance, quality of product and quality of service. This book is designed to give you an easy-to-read guide to the basics of good quality practice. When applied in your business, these basics will lead to improvement. I know this will happen because I have seen it happen throughout my time leading quality improvement in many different businesses around the world. The object of this book is to encourage universal application of the basic, simple and obvious quality practices.

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Mike Low is an experienced Production Leader, Quality Trainer, Business Improvement Leader and Lead Auditor; he has recently retired from Rolls-Royce plc, having spent a working lifetime involved in manufacturing and quality improvement. He has experience in many different sectors of the Rolls-Royce empire, including Defence Aerospace, Civil Aerospace, and in the Marine and Nuclear sectors. Mike has a Master’s degree in The Management of Quality Excellence from Leicester University and a Batchelor’s degree in English Literature and Humanities from the Open University.

Much of Mike’s experience has been gained in travelling the world visiting the manufacturing and service providing facilities of many hundreds of Rolls-Royce suppliers. Countries visited include Mexico, USA, Canada, China, Germany, Italy, France and Holland, in addition to all over the UK and Ireland. It is from the experience gained during these visits that the idea for this book was born. He is married to the lovely Deb and lives in Somerset.

www.mikelow.co.uk

'It is often said in business that "quality is a 'given'” but delivering a poor quality product or service just once, will lead to customer dissatisfaction and loss of sales. Delivering a poor quality service time and time again will be catastrophic for a business. Whether you’re a sole trader or a large corporate organisation, public or private sector, manufacturer or service provider, I would encourage you and your colleagues to read Mike Low’s book, The Bleedin’ Obvious Way to Improve Quality in Your Business.

Repeatability in your processes, attention to detail and communication are 'bleedin’ obvious' but we should all be applying this in daily business…but are we? Mike highlights these aspects, and others, in simple terms which should resonate from the CEO through to the self-employed and everyone in between.

In these days of Twitter and Facebook, your business reputation, good or bad, can be transmitted across the world in seconds. Putting in place some of Mike’s experiences contained within The Bleedin’ Obvious Way to Improve Quality in Your Business should help in your journey to improve your business. In an ever more competitive and connected world you can’t afford not to.'
– Martin Farmer

Martin is a vice president in sales for a globally based manufacturing company and is a politician in local government delivering services to his local community.